help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help, how do I fix my band?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-15-2017 18:07 - last edited on ‎06-16-2017 10:02 by Moderator Alum

‎06-15-2017 18:07 - last edited on ‎06-16-2017 10:02 by Moderator Alum

My band for the fit bit surge is completely  Ripped at the top and bottom where it connects to the screen.. it looks absolutely horrible :(.. how on the world do ivhet it fixed or can I buy a replacement!!!!!!

 

Moderator edit: Clarified subject

Best Answer
2 REPLIES 2

‎06-15-2017 19:21

‎06-15-2017 19:21

Hi @ChristineHorner. If your Surge is within 12 months of its purchase date then contact Customer Service for a Warranty replacement. If it is past the 12 months you could try Super glue. Another option would be to go to Youtube and search "Fitbit Surge band replacement." If that looks like something you or someone you know can do then go to Amazon and search "Surge band replacement". For about $20 USD you will have a "like new" Surge. Best of luck! 🙂

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
Best Answer

‎06-15-2017 20:54

‎06-15-2017 20:54

Christine this exact issue band separating at watch. This is the 2nd time in a year I have had this problem. Ironically I even clean and do the maintenance as suggested. I did get a refurbished 1 the 1st time this occurred. I am going to try and get another as  this is ridiculous. I am hoping the can get these Fitbits built more durable.

Best Answer