11-11-2016
17:52
- last edited on
11-14-2016
06:58
by
HelenaFitbit
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11-11-2016
17:52
- last edited on
11-14-2016
06:58
by
HelenaFitbit
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I lost my Fitbit can it be tracked
Battery is still full charge
Moderator edit: Clarified subject.

11-11-2016 20:23
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11-11-2016 20:23
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11-12-2016 01:36
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SunsetRunner
11-12-2016 01:36
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@Activegal wrote:
If you think you know the area where you lost it go to that area and try to sync it if you can't find it contact Fitbit it's probably stilll under warranty so you can get another one
lost Surge replaced under warranty ?
don't dream, it's not a Fitbit problem, it's excluded from warranty.

11-14-2016 06:57
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11-14-2016 06:57
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Welcome to the forums @Mmurphy7! It's great to see you here.
As @Activegal suggested; going back to the place where you believe the Surge was lost is the best option in this case. We recommend the use of LightBlue - Bluetooth Low Energy (http://goo.gl/bAB5ST) for iOS devices; for Android you can try Bluetooth Finder (http://goo.gl/CLyxgf).
If you still can't find it, I recommend to contact Customer Support (considering the information provided by @SunsetRunner) and hopefully they'll investigate your case further.
Keep me posted on how this goes! Good luck.

