I cannot get any satellite for GPS

[milesmartin]

Hi, I bought the Fitbit surge yesterday and it looks impressive. However, I have come to track a run and my Fitbit will not find any satalites. It just keeps saying searching and nothing happens. I've tried holding it up to air, moving to different places outside but nothing happens. Has anyone else had trouble? I've reset the Fitbit as well and still nothing, it just searches and searches. As I spent quite a bit of money on this, I think I might have to return.

Any help would be great. Thanks 🙂

[Ozzie65]

Hi @milesmartin - That is really frustrating. I would first suggest restarting your tracker. This corrects a lot of these issues. If that fails to correct the issue, I'd reach out to customer support for advice.

[Ozzie65]

By the way, @milesmartin, below is how to restart  your Surge:

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/?q=restart+tracker&l=...

[Rich_Laue]

I only seem to habe problems on days with a very heavy cloud cover.

[milesmartin]

Thanks for help. It is cloudy today but I tested again and it is finding satalites today. Weird. I'll see how it goes, going on a bike ride later so I'll put the GPS through paces.

Thanks again