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I messed up the time?

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‎09-08-2016 11:06

‎09-08-2016 11:06

My original problem was that my surge would not change time no matter what I did. So I dodo something that someone suggested and that was to delete the watch from my account and re add it. So now I have deleted my watch from the account but the surge still thinks it is connected ( turning it on and off doesn't work) so now k can't re add it to the account and it is still on the wrong time
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‎09-10-2016 11:21 - edited ‎09-10-2016 11:22

‎09-10-2016 11:21 - edited ‎09-10-2016 11:22

Hey there @binnyfranks welcome to the Community! Have you tried restarting your Surge? You can do so by following these steps:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

I noticed that you are using an iPhone, so after the restart please re-try these setup steps.

 

Hope this helps, let me know how it goes! Woman Wink

Retired ModeratorCindy | Community Moderator

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