Impossible to sync: Surge

[tnbdare]

I've had the surge for almost a year from now and I'm used to the occasional fits of not syncing, however, the last month I've had maybe a sync once a week if I'm lucky. I've reinstalled the app, turned off the phone, turned off the surge. I've tried my computer. I constantly get errors: couldn't reach fitbit.com, syncing error, tracker disconnected. I've followed the unhelpful support list of play with things until it works philosophy. I don't know, I suppose I don't expect a solution, just unhappy really. When this device did work it was awesome, now it's just a waste of time really.

[AlejandraFitbit]

Welcome to the Community @tnbdare. Thanks for troubleshooting this inconvenience by yourself. If  you have problems syncing your tracker, I recommend following @HelenaFitbit's instructions in the Having trouble syncing? post. If these tips don't work, feel free to contact our support team. For a faster response you can contact them via phone or chat. 

Let me know the outcome.