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HR data not appearing in resting HR panel

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‎10-11-2016 01:58

‎10-11-2016 01:58

I've seen similar problems to this but nothing seems to match exactly what I'm seeing. I've got a Fitbit Surge and I've set heart rate monitor to Auto. It seems to work reasonably well and on the Dashboard I can use the main panel (that displays daily/weekly/monthly stats on steps/heart-rate/distance/calories etc.) to show my heart rate over time. For example:

 

hr_data.png

 

(in this case I had HR on only during the afternon, it was deliberately off for the morning/night).

 

However, despite being able to view this data here I never see anything in the specific HR panel:

 

hr_data2.png

 

And the same is true in the mobile app - if I click on the HR panel it just says "No measurements" and is empty.

 

Can anyone explain why this is? How can I fix it? I'd like to get these panels working so that I can zoom in on my HR data and see more detail than the high-level daily view. Plus it's just strange that it isn't working!

 

Thanks

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4 REPLIES 4

‎10-15-2016 07:55

‎10-15-2016 07:55

@stu3 A warm welcome to our Fitbit Community! Seems really odd that your resting heart rate doesn't update or reflect on the tile. I would like you to clean cache and cookies of your browser and log out of your Fitbit account. After this, log back in and check out if the tile still shows no info about your resting heart rate.

 

Keep me posted on the outcome my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎10-15-2016 08:12

In response to JuanJoFitbit

‎10-15-2016 08:12

Hello,

 

The heart rate works pretty good most of the time on the fitbit 2 I have. Its the sleep record that doesnt update right on the dashboard.

 

It reposrt my sleep by calandar day, from midnight to midnight, not by actual night.

 

Can this be changed?

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‎10-15-2016 08:16

In response to stu3

‎10-15-2016 08:16

Hi again,

 

yes once in awhile I do...is there anyway to force it to  keep recording.

 

When I do wake up, its usually just for a couple of minutes to go to the bathroom,

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‎10-17-2016 06:30

‎10-17-2016 06:30

Ok, it looks like this was a false alarm afterall. A couple of days after raising this question the HR data started to appear in both the app and in the online dashboard. I've left it a bit longer to reply to make sure it wasn't a one-off and I can confirm it's continued to report my resting HR each day.

 

I can only speculate that originally the Surge hadn't been collecting enough HR data each day to get a good reading, even though I'd had it enabled for a while. For anyone else reading this and seeing the same symptoms, though - keep HR turned on for a few days and it should appear in the end.

 

Rob

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