Inaccurate Calorie Count during wokout

[blainh]

My Surge has been working great, until about 2 days ago. I typically look at cal burn for a measure of success during my workouts. From the time I got the Surge (about 3 weeks ago) until Wednesday, the cal measure was pretty spot on. When I run 6 miles, I burn about 1K cals. Standard weight workout between 650 - 800 cals. But when I ran 6 miles (which was logged on Thursday (today) the cal count was a measly ~250 cals, where the same run on Tuesday was 1100 cals.

Do I just need to replace the Surge? My Microsoft Band was awesome and really reliable with the cal count, hope this is an easy fix.

B

[YojanaFitbit]

How you doing @blainh? Welcome! Thanks for the details. That's sounds odd!  I would like to know if you have done anything different lately. How are you tracking your runs? Are you using GPS? Have you edit your Settings information lately? If it's possible for you to reply with a screenshot of the graph where you got this information, that would be very helpful as well. 

In case that it is just a hardware issue, please try to restart your Fitbit Surge a couple of times and give it a try again.

I'll be around. 

[blainh]

Hello there! I actually called the hotline and I *think* it was solved. If not, I will update you!

[YojanaFitbit]

Hey there @blainh! That's awesome! I'm happy to know that your Fitbit issue was solved. It's so hard to get your calories goal for the day, but now you can focus on getting more steps to keep burning calories and bit your own goals. 

I would like to invite you to our Discussions board. If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters! 

Have a great day, I'll be around in case you need anything else!