09-12-2016 18:57
09-12-2016 18:57
Is anyone else having issues where during a run the Surge is telling different pace and difference to when you then synch the activity at completion?
I'm not talking a couple of secs or metres difference either.
Over a 15 km run the difference was 400m in length of run whilst the avg pace diff was 6.54 on watch and 7.04 on app. Plus the individual km splits are all off too.
Help!
Answered! Go to the Best Answer.
09-21-2016 12:36
09-21-2016 12:36
@RunningMamaG So sorry for any frustration and confusion here. At this point, the best course of action would be to follow up with the support team, they should be able to investigate this further for you!
Once again, thanks for bringing this up to my attention!
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09-14-2016 15:38
09-14-2016 15:38
Thanks for taking a break from stepping to visit the Community @RunningMamaG! Try a restart by doing the following:
After the restart, please keep an eye to your tracker's behavior and post back if you notice this happens again. If possible post me a screenshot of the issue. Also, do let me know if this thread relates to what you are currently experiencing with your Surge. I'll be looking forward to your new comments.
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09-14-2016 16:21
09-14-2016 16:21
09-18-2016 15:37 - edited 09-20-2016 12:15
09-18-2016 15:37 - edited 09-20-2016 12:15
Thanks for getting back to me, @RunningMamaG! Contacting our Support Team was a good idea indeed. It sounds pretty weird. Thanks a million for bringing this up to my attention! I think it's great that you'll be posting them with a screenshot from your Surge of your run and then your tracked/synced run; that shall help them to narrow down what could the issue be.
Good luck and keep me posted!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
09-18-2016 15:52
09-18-2016 15:52
09-20-2016 12:28
09-20-2016 12:28
@RunningMamaG Thanks for getting back to me! I'll do my best to answer your questions here:
Wow, half marathon is pretty amazing! I'm sure you're training hard. Way to go! Have you tried restarting your tracker? If you have, then keep an eye to its behavior and post back with the results!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
09-20-2016 15:20
09-20-2016 15:20
09-21-2016 12:36
09-21-2016 12:36
@RunningMamaG So sorry for any frustration and confusion here. At this point, the best course of action would be to follow up with the support team, they should be able to investigate this further for you!
Once again, thanks for bringing this up to my attention!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
09-21-2016 15:25
09-21-2016 15:25
11-14-2016 13:07
11-14-2016 13:07
@RunningMamaG I see. I'm sure they won't take long to get back to you. Let me know how it went!
I'll be looking forward to your new comments!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂