05-14-2016 10:43
05-14-2016 10:43
05-16-2016 07:57
05-16-2016 07:57
@Newbi_e A warm welcome to our Fitbit Community! It's weird that your notifications don't notify every mile as you set them. I'd like you to make sure that your phone has the most recent app version installed. Also, restart your Surge as advised in Meylin's post. Once this has been done, test your run notifications again.
Keep me posted on the outcome my friend and I'll be around!
05-18-2016 00:49
05-18-2016 00:49
05-18-2016 04:57
05-18-2016 04:57
@Newbi_e So sorry to hear that the tips above didn't do the trick. Since your phone has the recent version, try logging out of the app, turn off your phone and turn it back on. Once this has been done, open the app, log in and test the run notifications again.
Let me know how it goes my friend!
05-22-2016 05:05
05-22-2016 05:05
05-23-2016 07:43
05-23-2016 07:43
@Newbi_e It's weird that the run notifications are still unable to work. My best advice for you is to contact our Customer Support team so they can investigate further and get this issue sorted out.
I'll be here if more questions arise my friend!