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Issues connecting with new iPhone 8plus

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‎12-06-2017 09:33

‎12-06-2017 09:33

I have read numerous fix’s relating to this and still unable to connect to my new iPhone 8plus, no issues previously connecting with the 6s plus. Tried deleting phone app and reinstalling, turning off wifi and resetting surge at the same time. Im perplexed and getting eritated with this issue. Anyone else have a better solution, please and thank you.

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2 REPLIES 2

‎12-08-2017 08:22 - edited ‎12-08-2017 08:23

‎12-08-2017 08:22 - edited ‎12-08-2017 08:23

Hey there @Jeff_Barrett, thanks for stopping by! Smiley Happy

 

Keep in mind that syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps. So please the following:

 

 

After checking so, please follow these steps: 

 

  1. Force quit the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your iPhone or iPad. 
  5. Open the Fitbit app.

You can try to reconnect your Surge with your Fitbit Account. To set up your tracker as a new device:

 

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

  1. If your Fitbit device didn't sync, restart it. 

 

Give this a shot and let me know how it goes! Robot wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer

‎08-05-2018 10:41

In response to YojanaFitbit

‎08-05-2018 10:41

I tried all the steps above except ensuring my firmware was up to date. How do I do that? 

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