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Keeping surge dry from sweat

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‎12-08-2018 00:55

‎12-08-2018 00:55

Hi, I find that whilst exercising when I start sweating, the surge stops measuring my heart rate. Is there a way of keeping it dry to prevent it from happening?

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‎12-09-2018 08:28 - edited ‎12-09-2018 08:41

‎12-09-2018 08:28 - edited ‎12-09-2018 08:41

A warm welcome to the Fitbit family @PetroCoetsee! It's great to see you participating in our Community. Smiley Happy

 

Thanks for reaching out the forums for your inquiry. We recommend that you occasionally:

 

  • Clean the charging contacts on the back of your device to ensure they stay bronze or gold in color:
  • Use a toothbrush with rubbing alcohol. Dry with a cloth or tissue before charging.
  • Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.
  • Clean the pins on your charging cable:
  • Clean the pins carefully with a cotton swab and rubbing alcohol.
  • Make sure that no pieces of the swab are left behind.
  • You might consider ovoid using skin creams or other type of skin products on the specific area that you use your Fitbit (if this applies). Always check with your dermatologist this type of situation since taking good care of your skin is always a priority.


For additional cleaning instructions, see our Wear and Care page. Let me know if you have questions. 

 

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