help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge is not responding, feedback

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-05-2018 12:53 - last edited on ‎12-07-2018 07:33 by Moderator Alum

‎12-05-2018 12:53 - last edited on ‎12-07-2018 07:33 by Moderator Alum

Well the time has finally come . My 4th surge replacement in less than 2 years died on me after only 1.5km and having only had it for 1 day , and what do fitbit tell me try the troubleshooting to see will that help . At this stage I don’t care , never came across a more poorly made product ( that wasn’t cheap to buy ) it’s time to buy a garmin , not that’s Fitbit care .

 

Moderator edit: Updated subject for clarity.

Best Answer
1 REPLY 1

‎12-07-2018 07:32

‎12-07-2018 07:32

Nice to see you here @donalmc. Thanks for reaching out the Forums!

 

Sorry for the issues that you've having with your Fitbit replacement. We're very interested in keep assisting you. I noticed that our team is already taking care of you, but please let me know if you have questions about your process. 

 

I'll be around. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes