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Lightning bolt

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‎03-23-2016 11:06

‎03-23-2016 11:06

Last night I changed my Fitbit, now here's a lightning bolt beside the battery on the screen and it's not detecting my heartbeat at all. 😞
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‎03-23-2016 11:08

‎03-23-2016 11:08

I would suggest restarting your surge by: 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge™ for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

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‎03-23-2016 11:11

‎03-23-2016 11:11

OH my gosh thank you so much. I was worried I had broken it.
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