Looking but not connecting Bluetooth

[Tony4984]

I have paired my surge and iPhone 6 but when I try to sync, it never finds it just keeps looking? Any advice

[SunsetRunner]

That's mysterious @Tony4984

If not already done feel free restarting the tracker & the phone.

Restart the tracker

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

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Hope it helps

[Tony4984]

Thanks for the advice but I've tried resetting both the Fitbit and the phone and sometimes it resolves the problem initially but the next time I try to sync it just keeps looking for the Fitbit??

[SunsetRunner]

Thank you very kindly @Tony4984

It's possible to contact the support team:

http://help.fitbit.com/?cu=1

Mention the things you  already tried to speed things up. 

[Tony4984]

Ok thanks I'll try as soon as I can 👍

[GreyR]

Tony, I'm having the same problem. Have emailed support but no response. Any luck with your contact?
Cheers
Owen

[mnmio15]

Hi,

this happened to me once.

I had to remove the app from the iPhone and reinstall it. 

[GreyR]

Thanks for the suggestion. Have tried that but no success. The app says found your Surge but then can't connect to Tracker... Frustrating as it worked seamlessly for three weeks and then just stopped...

[mnmio15]

Hi,

out of curiousity is the Surge working with Bluetooth Classic mode switched on, it should allow you to change songs using the Surge?

[Tony4984]

Not had chance to call yet, but it's connected and sync' since I created the thread?? Sod's law lol
I will ring them as soon as I can

[Tony4984]

Will this remove all my data from the app?
I've got a lot of workout info on the app now and it seems a bit drastic to lose??

[veronunavik]

I have been dealing with the same issue for the past 3 days.  I have an Iphone 5s and I have been using my Surge without syncing problems for about a year.  What's wrong with the latest update???

How disappointing!

If someone can help that would be nice.  I have tried everything rebooting my watch puting the bluetooth on-off and rebooting my iphone.. no luck... No one seem to be able to help on the support live chat.

Help!