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Re: Blaze replacement for the Surge.

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‎01-15-2016 15:30

‎01-15-2016 15:30

I am currently attempting to work with support to get my 5th (yes 5th) surge.  Each one has cracked and I have waited until the cracks spread open before calling.

 

I am not huge (6'2" / 230lbs) and originally had a large (first 2) but next 2 were XL's.  No difference.

 

This is a design flaw and fitbit should either fix the design or stop selling them.  I wish I would have bought the Charge HR+ like I bought for the rest of my family (I had to splurge on the surge).  They are finally asking for me to send this one in, but even though I asked to send the old one to them to see what the issue was, they never wanted them until now. If it would help I would send them all back since they are all here on a shelf.

 

I like the fitbit portal and community, but spending $250 per year on a tracker is not worth it.

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‎01-18-2016 05:49

‎01-18-2016 05:49

Welcome to the Fitbit Community @SunsetRunner, hope you're doing great! I'm so sorry to hear the inconveniences you've been through with your Surge. Thank a lot for the feedback given, we're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers.

 

My best recommendation would be to keep in touch with Customer Support since they're the ones who can help you in this situation. 

 

I'll be forwarding this feedback and your situation to a different department so we can help you in the best way! Have a nice start of the week! Smiley Very Happy

Maria | Community Moderator, Fitbit


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‎01-18-2016 19:55

‎01-18-2016 19:55

I have been working with customer service and they have been great. The concern is that I originally bought the surge on Jan 19, 2015 which means my warranty expires this week. After then, I have no recourse other than to replace.

I've had or worked with others that have had other fit it products that they have sworn by. I just regret that I chose what I thought was a higher end model.
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