help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost All Exercise info from my App - Please Help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-10-2016 01:33

‎03-10-2016 01:33

Hi, I hoping someone can help, I have barley had my surge for two days, first day all set up and fine even logged a workout , yesterday did 3 workouts and nothing logged also go back to day one and no exercise logged, the whole section for exercise has disappeared .

Can someone help , this is my third Fitbit, was hoping would not have issues this time.

 

Best Answer
0 Votes
1 REPLY 1

‎03-30-2016 16:14

‎03-30-2016 16:14

Welcome @fran1972! This is really interesting. I'd like to know if you logged your activities on your phone or your Dashboard. I'd recommend making sure you're logging to the correct email address. If you logged from your Dashboard, try with a different browser. 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

Did this help you? Help others by marking it as a solution! 🙂
Best Answer
0 Votes