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Lost Surg Clasp

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‎07-12-2016 12:44 - edited ‎07-12-2016 12:44

‎07-12-2016 12:44 - edited ‎07-12-2016 12:44

I lost the clasp on my Surg and went to the site to look for a new one. None listed. So struck up a chat with support. Fitbit does not support parts, clasp, for the surg. As how I am out of my warranty only option is to take 25% discount and purchase a new devise! That is totally not acceptable. There is not a thing wrong with my current Surg, other than a missing clasp.
May be time to change products.

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‎07-15-2016 11:16

‎07-15-2016 11:16

I found a third party that replaced the clasp. It fits perfect and it cost $1.95. If you break or lose the clasp try these folks Esslinger.com. You will need a 28mm clasps.

If the band breaks this is not a fix

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2 REPLIES 2

‎07-15-2016 11:16

‎07-15-2016 11:16

I found a third party that replaced the clasp. It fits perfect and it cost $1.95. If you break or lose the clasp try these folks Esslinger.com. You will need a 28mm clasps.

If the band breaks this is not a fix

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‎07-18-2016 04:19

In response to bill328

‎07-18-2016 04:19

@bill328 It's great to see you in the Community! So sorry to hear about the lost clasp and I appreciate your understanding in regards the warranty. However, I'm so glad to hear that you resolved the issue by replacing with a third party. Thanks very much for your suggestion and advice.

 

Don't hesitate to get back if more help is needed my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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