ANSWERED
Accepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @ash2jam, thanks for joining us, hope you like what find here! 
You did a great job looking for that information in the Forums. Most Fitbit trackers record detailed minute-by-minute data for seven days. Fitbit trackers can store daily totals for up to 30 days. Your Fitbit Surge can store 35 hours of GPS data before deleting some to make room for more. To ensure that all your GPS data is saved to your exercise history.
So it will depend on what's the information that is missing, if your Surge didn't sync a entire day or two for example; it means that most likely it was having hardware issue. Usually the restart fixes those issues, you can keep using it and check how it works this week. There is no way to retrieve this data because your Surge didn't tracked it, even if you were able to see the steps those day on the Surge itself, as mentioned before the Surge didn't save that data as it needed to be reset.
You could manually enter your steps, if you wish to achieve goals for those days; though it won't be counted for challenges. Still, you will have your information there! 
Let me know if you need anything else! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @ash2jam, thanks for joining us, hope you like what find here!
You did a great job looking for that information in the Forums. Most Fitbit trackers record detailed minute-by-minute data for seven days. Fitbit trackers can store daily totals for up to 30 days. Your Fitbit Surge can store 35 hours of GPS data before deleting some to make room for more. To ensure that all your GPS data is saved to your exercise history.
So it will depend on what's the information that is missing, if your Surge didn't sync a entire day or two for example; it means that most likely it was having hardware issue. Usually the restart fixes those issues, you can keep using it and check how it works this week. There is no way to retrieve this data because your Surge didn't tracked it, even if you were able to see the steps those day on the Surge itself, as mentioned before the Surge didn't save that data as it needed to be reset.
You could manually enter your steps, if you wish to achieve goals for those days; though it won't be counted for challenges. Still, you will have your information there!
Let me know if you need anything else!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hi @ash2jam! Thanks for getting back and for marking my post as the solution, I'm really happy to help!
Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hand around, there is plenty information here and new ways to make friends. Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips. This is a really good way to stay motivated towards your goals.
In case that you haven't do so, check it out! You might be interested in these topics: Saturday Humor or Hiking, share your experience!
I'll be around if you need anything else.
Best Answer