Lost steps on surge

[Lindsey_b]

I have just synced my surge and have lost nearly 6,000 steps!
I synced before I went out, all fine. Synced when I came in and the steps flashed up momentarily then disappeared. It is showing that I did an aerobic activity but no steps, heart rate etc. My date/time is correct, phone software is up to date, have tried via the website rather than the app and nothing! Any idea how to rectify this and get my steps back? Gutted cos it would've put me in the lead so far on a challenge! HELP!!

[ashley_h]

Oh no! I don't know if it will get your steps back, but if your Surge isn't tracking activity correctly, it may need a reset: How To Reset A Fitbit

[MarreFitbit]

It's nice to see you around the Community @Lindsey_b @ashley_h, welcome here! By any chance, did you manually logged the activity?

Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my tracker and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your Fitbit.

Hope this helps my friend! 

[DrRhino]

I own a Surge.  I have the same problem. I lost 2700 steps, 1000 or so per hour for two hours.  I keep syncing hoping the steps will go back up but it keeps going down. I am terribly disappointed.  It would be better if the watch stops working all together.

[MarreFitbit]

Thanks for stopping by my friend @DrRhino! Can you please confirm if you haven't manually logged any activity as I mentioned in my previous post? Is the first time this happens? Have you changed something in the way you're syncing and tracking your data?