Lost steps

[roxyroxy12864]

3,000 step run not logged on Fitbit. flashed up on surge to say I reached my 17,000 but now only showing 14,347 even on my dash board it has not shown up 14,347 + 3,000

[EdsonFitbit]

Thanks for being part of our Community @roxyroxy12864. Have you manually logged your run? This could be the cause of your missing steps. In a manually logged activity like Running, Walking or Hiking, all the steps and calories burned recorded by your tracker are overridden by the values of the manually logged activity. This ensures that your steps are not counted twice (as long as the manually logged activity has the correct start time and duration). To recover the missing steps you can remove the logged activity from the Activity tab.

Hope to see you around more often. 

[Gimmetime]

My steps aren't showing on my surge. I have to go to my phone to see my steps. How do I fix ths