Lost surge clasp

[Bodine]

I lost the clasp on my surge and can't find a replacement.

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @Bodine. It's great to have you here. Sorry to hear about your damaged Surge. Please be so kind to get in touch with the Support Team. They might be able to provide assistance.

Have a nice day. 

[Bodine]

Already done. Situation rectified.

[SunsetRunner]

Fab @Bodine

Wishing a wonderful weekend @EdsonFitbit #everyone

[EdsonFitbit]

Thanks for the update @Bodine. I'm glad to hear that you are back on track.

Wonderful weekend for you too @SunsetRunner. 

[purplej36]

The solution your Fitbit Help desk gave was to buy a whole new watch for 250.  I've had mine for 2 years now and no issues but because I'm no longer under warranty I can't buy the little plastic piece that allows me to wear the watch I already own that works perfectly fine.  That's not help its greed.  For a person on limited funds, (I got the watch as a present) its just out of my price range even with a 25% discount your help desk offered.  I don't want a new watch,  I just want the little plastic piece that lets me wear the one I already own.  Hell I even planned on buying the piece, but Fitbit doesn't even offer that as a solution.  Now all I have is 250 dollars worth of crap that I can no longer use, which is a shame because I loved wearing it.  I get I'm only one person and the likely hood of this being resolved for a little piece of plastic will probably never happen, but I thought everyoone should know that if the clasp/buckle were to break and they are no longer under warranty the companies only solution is to buy a brand new watch.  Great or the company to get more money but it sucks for the consumers with a limited budget.

[doddb]

My wife has the same problem with her Charge HR.  The clasp loop split and came off.  FitBit's solution - buy a whole new device for 25% off.  Ludicrous!

---

---