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Lumia 640. Surge not sync.

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‎03-27-2016 09:10

‎03-27-2016 09:10

Hello. My lumia got new updates from WP 8.1 to WP10. Version 10.0.10586.164. And now my fitbit app cant sync with my surge. How to fix this problem? Any ideas?

 

Some pic.

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‎03-28-2016 04:32

‎03-28-2016 04:32

You need to connect your Surge via the Fitbit app, not directly through Bluetooth.  I would suggest opening your Fitbit app and following the procedure to set up your Surge as a replacement tracker .  (This will not affect your data).  Hopefully that will reconnect your Surge properly to your new phone OS.  Godd luck and keep us posted.

 

Welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎03-28-2016 04:32

‎03-28-2016 04:32

You need to connect your Surge via the Fitbit app, not directly through Bluetooth.  I would suggest opening your Fitbit app and following the procedure to set up your Surge as a replacement tracker .  (This will not affect your data).  Hopefully that will reconnect your Surge properly to your new phone OS.  Godd luck and keep us posted.

 

Welcome to the Community!

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-31-2016 09:04

In response to Julia_G

‎03-31-2016 09:04

I found the problem. I connected with wrong email..

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