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Menu buttons and scrolling issues with Fitbit Surge

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‎11-24-2017 07:54

‎11-24-2017 07:54

Has anyone had issues with their Fitbit Surge menu button not working? This is a brand new replacement unit and it syncs fine. However the only way I got into the menu screen was when I changed my clock display from my smartphone interface. I turned on the classic feature, back light and notifications etc  then. However the scrolling was very jerky and buggy even after moistening my finger. None of the buttons allowed me to then exit the menu. I had to leave it until the clock display reappeared.

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‎11-24-2017 11:12

‎11-24-2017 11:12

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help Contact Support.
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-24-2017 18:15

In response to WendyB

‎11-24-2017 18:15

Thank you very much. I will try that.



Sent from my Samsung Galaxy smartphone.
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