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Stuck on update

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‎11-23-2017 14:47

‎11-23-2017 14:47

Hi

my surge is stuck on update mode, I have restarted the surge three times and it just goes back to update and I have also cleared the device on my iPhone and tried to set up the device again , it can’t find the surge as stuck in update mode

any ideas

 

thanks

Tony

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1 REPLY 1

‎11-24-2017 04:39

‎11-24-2017 04:39

Having you in the Forums is really a great pleasure @Elaphante! Indeed, all of us here are very happy to have you. Smiley Very Happy

 

Thanks for trying all those steps, you're doing a great job! Too bad you Fitbit got stuck. Please try to finish the update via computer, some user have found this useful. First download the Fitbit Connect to connect via Wireless Dongle if you have it. You will find an option that says "Check for the device update".

 

Hope this helps! Robot Happy

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Best Answer