Message+ app and fitbit text not showing message

[mau2374]

I have Message+ (Verizon text app) and a new Fitbit Surge I bought today... the text feature is not working. I reverted to stock android S6 messenger and that also does not work (i have already done the resetting, pair again, Un pair, delete, hokey-pokey etc restart blah blah) and nothing is working to be able to read my texts on the fitbit. I paid a lot of money for this device and I got it because of this feature over other devices. Why can't this issue seem to be corrected or addressed. I have been reading troubleshooting and threads since September with no resolution. Has ANYONE fixed this and perhaps I missed an article?all my device says is "1 new message" viewing it by tapping or pressing top soft key does nothing.

[AngelaMa]

Hello @mau2374, welcome to the Fitbit Community! It's great to have you here 🙂  I know that you mentioned you have tried all the troubleshoot available, did you try to turn on the "Always Connected" option on the tracker settings? If you already did I recommend if you haven't already to contact support so they can review the tracker's software. 

Also please note that your tracker will only show texts sent through the text messaging app you chose during setup. 

Keep me posted! 🙂 

[SunsetRunner]

Correct that Message+ isn't working for people with the Surge (not sure what's the reason either, but it isn't just the Fitbit that has this issue).

As to the stock app, did you insure that "Preview message" is set to "On" in the stock Samsung message app setting? (More -> Notifications -> "Preview message" is at the bottom.

I have an S6 as well, and it works with the stock app as expected.

[gschlact]

Message+ debugging with Tech Support.  We tried all these steps and it still did not work.  Only the notification but no text comes through to the Fitbit Surge.  They are escalating to engineering

is hoping that engineering will issue a fix, or provide additional debug information. 

Android

1. Logout of Fitbit App on phone
2. Android App Mgr – clear Data & Cache for Fitbit
3. Uninstall Fitbit App
4. Power off Phone
5. Turnoff Fitbit
6. Turn on Phone
7. Turn on Fitbit
8. Download and install Fitbit App from Playstore
9. Login to the Fitbit App
10. Sync
11. Setup Device Notifications in App
12. Wait 1 minutes
13. Send text to phone

gschlact

Moderator edit: removed personal information. 

[gschlact]

Mr. moderator,
I need my case number back. Please email it.

[pkeady]

Message+ still doesn't work with my new FitBit Blaze my wife and I each bought one yesterday.  It just shows (1 Message) but no text.  We tried the default messaging and app and sure enough you can get the text to appear on the watch, but the app is garbage and when I try to send messages on it, it just crashes and says Unfortunately, Messaging has stopped.  

So I can either read messages on my watch but not send messages (yes I have tried all the Clear Cache / uninstall / reinstall, power on / power off, etc) on default Messaging app.

Or I can get notified I have a message on Message+ but not read my messages without picking up my phone.

Is this getting worked on?  I googled this provblem and looks like its been around with Message+ and FitBit for years.  If not getting worked on I will go get Samsung Gear S2 watches and return these.

Thanks

[MikeF]

As far as I know, Fitbit have never announced any plans to support Message+ so your guess is as good as anyone else's. Sorry.

[agombash]

I just got off the phone with Verizon due to the same issue.  I was told I must Subscribe and Register my fitbit with Verizon to have the MESSAGES DISPLAY.  Verizon charges for a whole extra line in order to DISPLAY

[karamelcyn]

Try disabling Popup.  I have a Note8 and after turning this option off, I started receiving the text on my Fitbit

[KBirm]

Hello. I'm having the issue of my message+ texts not written out on my blaze. Just a week ago they were and now suddenly I just get that I have 1 message and it doesn't even say who it's from. If I switch to the Samsung app everything is there. I need this to work on message+.  Thoughts?

[YojanaFitbit]

Hi @KBirm! Please receive a warm welcome to the Fitbit Family! It's great to see you participating in our Community! 

Sorry about the issues with your Blaze, you're in the Surge board but I think that these steps can help you out with our Fitbit. Thanks for the steps you have tried thought! Hope this helps!

Let me know if you have doubts. 

[Maggie7]

Try going into your phone settings, click notifications, find your texting app and click that, then select the Notification Center if it’s not selected already. When I updated my phone it removes that selection option and caused the notification to refrain from accessing my versa. 

[LMM50]

I fixed the problem on my Versa 4 by going into the settings of message+ on my phone. I changed the privacy setting to allow a preview of received messages on the status bar and lock screen