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Mobile app not syncing Apple iPhone 6 plus - surge

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‎01-25-2017 03:20

‎01-25-2017 03:20

Hi 

I have a surge and am unable to sync to Apple Iphone 6 plus app.

 

I can sync to my laptop.

 

I have: checked I am running most current software, uninstalled and reinstalled app and now am unablle to log back in  - screen says loggin in but the wheel just keeps turning - any suggestions? Thanks

 

En

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1 BEST ANSWER

Accepted Solutions

‎01-26-2017 18:27

In response to YojanaFitbit

‎01-26-2017 18:27

 

 

Thanks so much for your reply.

 

Tried all of that - Fitbit representative advised "check date and time set to 'set automatically' I've just done that and it's fixed the issue! Who would thought hey! 

View best answer in original post

Best Answer
2 REPLIES 2

‎01-26-2017 04:20

‎01-26-2017 04:20

Glad to see you on board @marleycat! Why don't you try to force quite the Fitbit App, turn off your phone for a moment, and turn it back on after a few seconds; and try to log in into your Fitbit Account again. This should solve the App crash. Once you're log in, restart your Fitbit Surge a couple of times and follow this instructions. If it is not connecting back on the phone try the computer again, check the steps in this post. Smiley Wink

 

It should do the trick, otherwise feel free to contact a Fitbit representative for further assistance!

 

Have a great day! Woman Happy

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0 Votes

‎01-26-2017 18:27

In response to YojanaFitbit

‎01-26-2017 18:27

 

 

Thanks so much for your reply.

 

Tried all of that - Fitbit representative advised "check date and time set to 'set automatically' I've just done that and it's fixed the issue! Who would thought hey! 

Best Answer