More Sync problems

[Michael_66]

My surge stopped syncing about 2 weeks ago with my iphone 6. I have gone through all the steps shown in troubleshooting and even had an online chat with support and went through the same steps with them. Still my surge won't sync so I have a watch that doesn't tell the right time and won't track my exercises and all the other bits

[WendyB]

Have you done a restart? do it 3 times

http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

You dont say if its phone or computer

Computer is the Dongle plugged in? If so Try a different USB port.

 Here are some threads that might help

https://community.fitbit.com/t5/Charge-HR/Having-trouble-syncing-here-s-how-to-fix-this/m-p/1301370/...

https://community.fitbit.com/t5/Flex/syncing-issue-with-my-Flex/m-p/1701255#M163030

[YojanaFitbit]

Hey there @Michael_66! We're happy to see you here! As @WendyB mentioned when reconnecting your Surge with your phone trying multiple restarts helps a lot!  I would also check for updates for both: your iPhone and Fitbit App. Is your phone's Bluetooth finding the Fitbit Surge? Are you getting an specif messages?

As mentioned before, some times after trying with the computer you get better results, this would be only to troubleshoot the issue. Do you have this option?

Please keep me posted! 

[Michael_66]

Thanks for all your suggestions which I have tried without any success. I even removed and then reinstalled the Fitbit App but now can't get beyond the screen "We have found your Surge" According to App Store I have the latest version of the App and the latest version of the IOS. I can't use a computer to sync with as it doesn't have Bluetooth. I'm waiting for support to come up another suggestion or anyone else?

Regards

Michael

[WendyB]

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@Michael_66 wrote:
 I can't use a computer to sync with as it doesn't have Bluetooth. I'm waiting for support to come up another suggestion or anyone else?

Regards

Michael

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If you have a dongle you can plug it in to a USB port and sync with out BlueTooth on your computer

You will need to download the software though if you never have

https://www.fitbit.com/start

[Michael_66]

I have tried the multiple starts, I have tried using a dongle, I have tried using my iPad, iPhone etc and they all now get stuck when I try to set up the device "We have found your Surge" and I get no further. I did manage to get to a page where you "enter the number you see on your Surge" but there is no number just the clock. I'm just going round in circles. I have had the watch for just over a year with no problems but now I'm running (no pun intended) out of patience

[thuneth]

:((( I got the same problem! Can not make it work again....downloade, uninstalled, reinstalled, both computer and iphone.....

[Michael_66]

Having exhausted all different ways to try and get everything working, and spending time with technicians at Fitbit, the conclusion is that the watch is knackered. It's only 14 months old but the company say that is outside the warranty period so the only solution is to purchse another one. I accept that it's not covered by the warranty but I won't rush out and buy another one that again could ony last such a realtively short time. Thank you for everyones help on this. It's a shame we didn't have a better outcome

[BDangBill]

My first pairing was almost exactly like this. I think my main problem at that time was a low battery on the Surge, but can't say for sure. Very frustrating.

[ilse49]

Mine has started having problems syncing.  I have a PC with dongle and I have to hold the watch right up to the dongle to get it to sync.  It I don't, it never finds it.