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My Fitbit surge battery

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‎11-29-2016 07:24

‎11-29-2016 07:24

Everything I go to charge my surge it doesn't stay charge any more. When I take it off the charger it just dies. Now today I tried to charge it has a battery sign with a ! In it and I don't know what to do. I love my Fitbit but I think it's saying it done for. Need help.
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‎11-29-2016 07:26

‎11-29-2016 07:26

Please Contact Support
http://help.fitbit.com/?cu=1

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Wendy | CA | Moto G6 Android

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‎11-30-2016 14:30

‎11-30-2016 14:30

Welcome tot he forums @Katielynn1633! It does sound like your buddy doesn't want to behave as it should. I feel like @WendyB made a great suggestion by pointing you in the support's direction. 

 

Also, have you checked the golden connectors on the back of your Surge? There may be dirty and/or worn, which may prevent good contact with the pins of the charging cable. To do so, use a toothpick or a toothbrush with rubbing alcohol. Make sure not to scrape the contacts with a wire brush or anything metal, since this can damage the plating and cause corrosion. Now, if you use a toothbrush, dry with a cloth or tissue before charging.

 

Good luck! Cat Very Happy

Mariam | Community Moderator, Fitbit

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