My Surge is not charging

[Jinksychap]

Hi I have a 2 year old surge but it’s only been used a couple of times,I have just tried charging it,there’s no vibration when you connect,it works whilst connected to power but soon as you disconnect it dies nothing zilch zero dead,file 13 job I reckon.

Moderator edit: Updated subject for clarity.

[SunsetRunner]

If a lithium battery is allowed to remain in a completely discharged state for any period of time it will become permanently damaged. Time for a new tracker.

[Jinksychap]

Thanks for the response much appreciated. 

[YojanaFitbit · Accepted solution]

Hi @Jinksychap, Hope you're doing great! Thanks for joining us to this family. Thanks for that information @SunsetRunner! 

Sorry about your Surge. Have you tried restating it a  couple of times would be a good idea? How old is your Surge? Clean the charging contacts on the back of your Surge. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. I'd like to know if you're getting the full battery sign after charging your Surge for 3 hours. Have you noticed if your charger is loose or maybe not connecting properly? How are you changing your Surge?

If this doesn't' help, I think it'd be a good idea follow @SunsetRunner' advice.

I'll be around!