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My Surge won't stop vibrating

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‎01-06-2016 04:39

‎01-06-2016 04:39

Hi there, my surge won't stop vibrating. Seriously a major problem. I've reset multiple times and it doesn't want to play ball.

What is going on here? Please get in contact with me as this is so not acceptable. I have had the surge for 2 days only.
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‎01-06-2016 06:55 - edited ‎01-06-2016 06:56

‎01-06-2016 06:55 - edited ‎01-06-2016 06:56

No-one will 'get in contact' with you from this forum since it primarily a user-to-user support environment and you really wouldn't want the rest of us turning up on your doorstep! ;).

 

It sounds like you have a bit of a problem and if the catch-all reset hasn't fixed it then you would probably be best served by exchanging the device for a working one at the place you purchased it. If this isn't possible for some reason then contacting support is probaly your second option. You never know, they may have a work-around for you to try or they may be able to authorise a replacement if they decide that's required.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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