01-06-2016 04:39
01-06-2016 04:39
01-06-2016 06:55 - edited 01-06-2016 06:56
01-06-2016 06:55 - edited 01-06-2016 06:56
No-one will 'get in contact' with you from this forum since it primarily a user-to-user support environment and you really wouldn't want the rest of us turning up on your doorstep! ;).
It sounds like you have a bit of a problem and if the catch-all reset hasn't fixed it then you would probably be best served by exchanging the device for a working one at the place you purchased it. If this isn't possible for some reason then contacting support is probaly your second option. You never know, they may have a work-around for you to try or they may be able to authorise a replacement if they decide that's required.
Mike | London, UK
Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6
Take a look at the Fitbit help site for further assistance and information.