12-22-2017 05:38
12-22-2017 05:38
My new surge won’t take an initial charge
12-22-2017 14:19
12-22-2017 14:19
Nice to see that you're digging into the Forums @Petare, let me give you a warm welcome to our Community. .
I recommend plugging your charging cable into a USB port on a computer or other low-energy device. Perform a restart and try to charge it one more time. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.
Keep me posted on the resolution!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
12-23-2017 06:01
12-23-2017 06:01
All set. Contacted Fitbit and it was a problem with the watch. They are sending me a replacement.
12-26-2017 08:27 - edited 12-30-2017 08:26
12-26-2017 08:27 - edited 12-30-2017 08:26
Thanks for getting back to inform the resolution for your case. We're glad to know that our team is taking care of you.
Feel free to come back at any time, in case that you have questions about your Fitbit; or you can just hang around, there is plenty information here and new ways to make friends. Please take a moment to visit our Discussions board where you will find other members sharing their experiences and tips.
This is a really good way to stay motivated towards your goals. In case that you haven't do so, check it out! You might be interested in these topics: You know you're a Fitbit addict when...... or Looking for Fitbit Friends? Find some here!
See you around!
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.