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My surge went black after an iOS update

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‎07-31-2016 00:00

‎07-31-2016 00:00

I bought my fitbit Surge Friday and it had worked perfectly until i updated my IPhone to the iOS 9.3.3 version yesterday. Battery was about 50% at that time. Just minutes after the update my Surge went all black and it does not work. The green pulse lights are also not working. I have tried the left buttom/down right alternative. No effect. Anyone that can help me out?
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4 REPLIES 4

‎07-31-2016 00:22

‎07-31-2016 00:22

bought my fitbit Surge Friday and it had worked perfectly until i updated my IPhone to the iOS 9.3.3 version yesterday. Battery was about 50% at that time. Just minutes after the update my Surge went all black and it does not work. The green pulse lights are also not working. I have tried the left buttom/down right alternative. No effect. Anyone that can help me out?
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‎07-31-2016 00:22

In response to AlfE

‎07-31-2016 00:22

*Not Surge, but Blaze
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‎07-31-2016 15:41

In response to AlfE

‎07-31-2016 15:41

Have you put it into its charger? 

Or force a sync? 

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‎08-01-2016 06:03 - edited ‎08-01-2016 06:10

‎08-01-2016 06:03 - edited ‎08-01-2016 06:10

It's great to see you around @AlfE and @Rich_Laue thanks for stopping by! Woman Very Happy If your Blaze is not illuminating, I recommend restarting and after the restart process, put it to charge. It should illuminate and charge.

 

Let me know how it goes. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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