help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need help with short battery life

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-14-2017 09:26 - last edited on ‎09-14-2017 10:40 by Fitbit Moderator

‎09-14-2017 09:26 - last edited on ‎09-14-2017 10:40 by Fitbit Moderator

Well, this is my THIRD Fitbit Surge in less than a year and sad to say that every replacement one they sent was WORSE than the previous one.  The third one dies after ONE DAY, 2 days max.  I do NOT use any other function besides wearing it as a watch.  Customer service people are nice enough but they say the same thing over and over again.  Replace with the same model or only 50% off for a different model.  Highly disappointed at this business model.  Just lost me as a customer.  😞

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎09-14-2017 10:58

‎09-14-2017 10:58

How are you charging it?

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-14-2017 11:04

In response to WendyB

‎09-14-2017 11:04

Thanks for sending this, Wendy!  Would have been nice if all customer service personnel would mention this.  It's silly!

Best Answer

‎09-16-2017 11:36

In response to pollyb

‎09-16-2017 11:36

 @pollyb Hope you're doing well, and enjoying some healthy activities! Smiley Very HappyHeart

 

I'm happy to know that @WendyB has offered a few suggestions to help resolve your issue. If so, I invite you to mark this post as the solution. Marking posts as solutions is a great way of thanking another community member, while also highlighting their solution; so that it may be discovered more easily by other community member's facing the same questions or issues as you. You can read more about Accepted Solutions. Robot Very Happy

 

If this didn't resolve your inquiry, I’ll be more than glad to lend you a hand with that!

 

Please keep me posted! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer