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Need to return my Fitbit Charge 2 ASAP

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‎02-21-2017 19:57 - last edited on ‎02-22-2017 09:29 by Moderator Alum

‎02-21-2017 19:57 - last edited on ‎02-22-2017 09:29 by Moderator Alum

I need to return my Fitbit charge do so that I can get a Fitbit surge how do I go about doing that I bought my Fitbit charge to in a retail store so it was 3 days ago and they do not have the surge so can you send the search to me with an RMA number so I can return this charge to and get credit

 

Moderator edit: Clarified subject.

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‎02-21-2017 20:43

‎02-21-2017 20:43

You need to contact support. Nothing will be done by posting here

 

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Wendy | CA | Moto G6 Android

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Best Answer

‎02-22-2017 02:14

‎02-22-2017 02:14

Hi, @My_Tracker, if you didn't buy directly from Fitbit you will not be able to make a return to them.  The fastest way of sorting this out is to return your Charge 2 where you bought it for a full refund and, since they don't have the Surge, go online and buy the Surge from Fitbit.  The advantage of buying from Fitbit is they have a 45 day return policy (although you may have to pay shipping charges for returns).

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer