New Fitbit Surge won't start

[GavinJ]

Brand new Surge, charged it fully, all I get is a scrolling screen "Let's get started" ... "Configure" then same in different languages scrolling across the screen.

Tried holding down left and bottom right buttons simultaneously which sometimes eventually darkens but often doesn't. If it does then pressing left button just brings same screen back.

[AlejandraFitbit]

A warm welcome to the Forums @GavinJ. Thanks for troubleshooting this inconvenience by yourself. I recommend restarting your Surge a couple of times more by following @MeylinP's instructions. If this procedure definitely don't work, feel free to contact our support team. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[GavinJ]

Thank you Alejandra, I had already contacted support and after 45 mins of trying various options they suggested warranty replacement or refund.