New Fitbit surge not charging

[Shorkot18]

 Hello all.... Need help. I have just did unboxing of my new Fitbit Surge. I have connected it with electric source with its charging cable; it vibrated on its connection. However, it’s been 2 hours it’s not charging. Kindly advise. 

[WendyB]

Welcome to the forums!

Are you charging on your computer USB port?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

But you should charge it for at least 2 hours and then set it up. You will not see anything until it is set up

Hope to see you around the forums! Join in on the discussions forums!

To download software or App
https://www.fitbit.com/start

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

[Mithoo]

I have the same problem

I bought fitbit surge yesterday and its not charging too

Is there any solution