New Surge will not update

[mjburke4]

Downloaded the fitbit app on windows 10.  the Surge says that it is synced, but when I hit the "update your tracker" button it finally will say "Could not complete your fitbit surge update".  Not sure where to go from here.  I've tried restarting everything.

[bones739]

Just got my Surge today, and, so far, not impressed.  After battling to get the surge just to connect with my iphone (had to delete my other fitbit trackers to do so...), now it say I need to update, but it doesn't update!!  I have restart the iphone , surge, bluetooth, and app, all with no result.  I have contacted customer support, and the good news I am at level 2 (with a number and everything)!  Was promised a call back if the restart of my iphone, which caused me to drop customer service, if that failed to update my surge.  Well, I am resorting to writing on this forum since there seem to be sooo many with the same issue, because, you guessed it, no call back.  If this thing (the surge) is not working in two days, it will no longer be mine...sorry fitbit, you really whiffed with this product!!

[warchop]

After 3 HOURS of trying to get something to work - OUT OF THE BOX - like it was supposed to, I've given up on this big piece of crap.  Frustrated? Yes. What a piece of worthless junk.

....back to the store it goes for a refund. 

[AngelaMa]

Hello @bones739 and @warchop welcome to the Fitbit Community! 🙂 I'm sorry to hear about the issue you are experiencing with your Surge. What device are you using to try to complete the update. If you are using a mobile device please try using a computer or vice versa. Please make sure there a no Bluetooth devices on near the tracker when doing the procedure. You can also try the troubleshoot advised on this article. 

Let me know how it goes! 🙂  

[JRFDL]

new surge today replacing my flex. says I need and update but update fails. tried on I phone and laptop, both say it fails. rebooted phone but same result. rebooted surge but it does not go to a blank screen, it goes back to the "Let's get started" screen.

[AngelaMa]

Hello @JRFDL welcome to the Fitbit Community! 🙂 Where you able to set up the Surge? If you are experiencing issues with the set up process please troubleshoot as instructed here.

Hope this helps!  

[SunsetRunner]

I have this same issue.  Have followed all directions in the forum.  The item was new.  Connected it to my iphone.  It started to update but was not showing on the watch.  logged into my console and it showed there.  Tried it when i got home on the computer.  Then it started to show updating on the surge.  Now it is stuck on the update and it will not connect back to my phone or computer.  shut it down several times and it stays on stuck on update when it comes back on.  it appears my new Surge is bricked.

[AngelaMa]

Hello @SunsetRunner welcome to the Forums! 🙂 Are you still experiencing issues with your Surge? If you are I would suggest to try the following: 

- Restart your tracker. 

- Reboot your mobile device and try the update again.

- If you're still having trouble, try using a different mobile device or computer if available. Note that you may first need to remove the Bluetooth bond to your current mobile device as described in Why is my tracker only syncing with one mobile device?

When I updated my tracker I had to try a few times, actually I tried up to 10 times and it finally updated. If you already tried this and your tracker is not working please reach out to our support team for assistance. 

Let me know how it goes! 

[SunsetRunner]

Replacement sent.

[AngelaMa]

Hello @SunsetRunner hope you are having a great day! I'm glad to know you will be back on track really soon. 

Hope to see you around more often! 

[Fahad.zarah]

Hi
The Reding on Fitbit not the same on my App on phon
The battery consumption is very fast
Need help

[AngelaMa]

Hello @Fahad.zarah welcome to the Fitbit Community! 🙂 if your readings are not the same on your app and Fitbit it sounds like your tracker is not syncing, if it is having issues with syncing the battery will drain faster than expected. Please try the troubleshoot advised here and if you are still experiencing issues after the troubleshoot reach out to our support team for assistance. 

Let me know how it goes! 

[Roash]

I'm having the same problem - new surge - it says there's an update and then won't complete the update - i can't get the thing set up ready to use...

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@AngelaFitbit wrote:

Hello @mjburke4 hope you are having a great day! I would recommend to contact support so they can verify if your tracker is on the latest firmware version and help you if your tracker needs to update. 

Let me know how it goes! 🙂 

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[brianlab]

I have tried all these options as well with no luck.  I was able to update firware during initial set up but am still having failures when trying to update my Surge.  Have tried via Windows 10 phone, Windows 10 PC, shutting my fitbit off and trying again....  No luck w/ any options.  I have also had my device plugged in for 12 hours and the battery is only 50% charged.  How can I confirm what version of firware i have?

Is this normal?

[Fahad.zarah]

What I've done is Delete olde account & create a new one & it worked

Best Regards

[brianlab]

Thanks, tried that too but unfortunately still can't complete the update.  😞

[cosky]

Well I have had my surge for close to 2 years.  I have always had problems with it syncing.  I can plug the fitbit in to charge on the system that it syncs to.  Try to sync the surge and it fails time and again.  So, I decided to add to this forum.

First, its nice that you tell everyone to trouble shoot the surge by turning it off and then back on, or make sure that there are no other blue tooth devices near the fitbit.   Please realize, that as a computer users,  most people have more that one device close to the computer that may use blue tooth. And that the reboot ( turn off - turn on ) tactic that MS uses does little to no good on this device.  Doesn't work for MS either.  As for the blue tooth, maybe fitbit should be looking at the address for the surge that it finds when you install the software, instead of letting it wonder about looking at all the other blue tooth devices.

If the surge does not synce when it is connected via the cable I would say you have a definite problem with your software.  By the way, my version is the latest available. Still sparodic with a sync!

[neferti]

Hi,

I tried to setup my nem Fitbit Surge almost 3 days long but I give up now. Why is always said me " Could not complete your fitbit surge update" Try again" or "Remind me later" I don't want to update my fitbit I want to start to use it, ,just setting up!!!! But at the last step I always faild!! Can you help me what is wrong? Maybe I have  a faulty Fitbit?

Thanks

[brianlab]

What OS are you running?  I had a similar issue when running Windows 10 on my PC and phone.  After installing the Win 8 app on my PC the install worked.

[neferti]

Hi there,
Thanks your answer,but finally my Fitbit is starts to work yesterday.Yippee😄

Sent from my iPhone

[cosky]

neferti,
As I under stand you, you just purchased the fitbit surge. When you plugged
it into the system did you do a sync? Or does it start to do the update
right away? What OS are you using?
cosky