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New fitbit surge

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‎05-22-2017 13:04

‎05-22-2017 13:04

I havev a replacement surge and I cannot get it to connect to the PC. I reach the stage where it askes for the 4 digit code on the watch, all fine, I put it in, great, it then says it is looking for the tracker and it fails! I must admit, I think the software is very flakey to say the least. Husband has a Garmin - no problems!

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‎05-22-2017 20:00

‎05-22-2017 20:00

Please make sure you have  downloaded the most current software

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎05-24-2017 06:13

In response to WendyB

‎05-24-2017 06:13

Was that answer a joke answer Wendy? the software has not been updated to the Surge in almost 2 years and a new replacement should have it. The PC software should not in any way affect syncing, additionally they have not changes how they sync the Surge.

The only solution is possibly check the Bluetooth setting on the Surge and permissions on the computer, if the USB antenna is installed properly.

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