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New fitbit surge

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‎10-10-2018 00:45

‎10-10-2018 00:45

I have just received a replacement surge and its been fully charges. It will not get off the screen 'no shortcuts' set on mobile or web.

I have googled what this means, followed all instructions and screen is still showing message. Have deleted app and re installed as well. Have plugged surge into laptop and tried on mobile app. 

Any suggestions of what to do next?

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0 Votes
2 REPLIES 2

‎10-10-2018 01:05

‎10-10-2018 01:05

Have you set it up?

 

To set it up
http://help.fitbit.com/articles/en_US/Help_article/1873

 

If you have trouble see this Article on Why cant I set up my Fitbit?
http://help.fitbit.com/articles/en_US/Help_article/1872/?q=not+setup&l=en_US&fs=Search&pn=1

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-17-2018 13:33

In response to WendyB

‎11-17-2018 13:33

When I think of short cuts in thinking of exercise shortcuts is this what your asking @bexie-72

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