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New phone and not syncing

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‎10-28-2017 06:23

‎10-28-2017 06:23

I have a new phone and cannot now sync to my new phone...ive tried reinstalling the app, but no joy

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4 REPLIES 4

‎10-28-2017 07:10

‎10-28-2017 07:10

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

 

Do you still have your old phone? Make sure it doesn't still have a connection to the fitbit in the bluetooth settings that might be blocking connection to the new phone.

Best Answer

‎10-28-2017 08:52

In response to SteveH

‎10-28-2017 08:52

It's my pleasure to extend a cheerful welcome to you @Sammyjojo! Smiley HappyHeart

 

Congrats on your new phone! @SteveH has a good point, if it's a compatible device please follow these steps to make it work!

 

Let me know if you encounter any error. 

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Best Answer

‎10-28-2017 08:56

In response to YojanaFitbit

‎10-28-2017 08:56

I've just checked, it's not compatible... It didn't even occur to me to
check... I am having a mini breakdown right now 😭😂
Best Answer

‎10-31-2017 09:31

In response to Sammyjojo

‎10-31-2017 09:31

Ouch! Sorry to hear that @Sammyjojo. But don't worry if you have a computer you can use it to sync. In my case, when I didn't have a compatible device I noticed that after force quieting the Fitbit App and rebooting the Bluetooth my tracker was able to sync, you can give it a try too! Smiley Wink

 

Keep me posted if you have questions about it! Heart

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Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer