I am on my third defective Surge Replacements within 6 months. Fitbit support has replaced the unit each time with a new one ,which I appreciate.
By now I am so done with these defective Surge units so I have asked several times to be upgraded to the Ionic. I have clearly said that I would be happy to incur any charges associated with that process but I have received continuously the same answer “unfortunately we can’t process your request as we don’t have an upgrade program”.
One would think that by now Fitbit would have come up with a different solution when clearly the Surge Units have a big issue, the bands bubbles up after 4-5 weeks of use.
Fitbit should allow their loyal customers experiencing continuous failing units the opportunity to change model,that is the least they can do if the want their customers to stick around for their future products.
@Fitbit support can you please do something about it !
And I am sure that I am not the only one with this unfortunate Surge experience.
