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New surge not charging

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‎04-27-2018 10:19

‎04-27-2018 10:19

Hi 

I have just received my third replacement it has been on charge for 4 hours but the app on my phone says battery is empty have tried 3 charge cables and done a reset  

help I’m sick of  this 

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2 REPLIES 2

‎04-27-2018 23:56

‎04-27-2018 23:56

The app only shows the battery level as it was when it last synced. Could it just be out of date and your fitbit has charged ok?

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‎04-28-2018 00:05

In response to SteveH

‎04-28-2018 00:05

It took 6 hours to change seems ok at the moment we will see how it goes
Colin

Sent from my iPhone
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