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No option to export TCX

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‎07-29-2018 11:07

‎07-29-2018 11:07

Hi everyone,

 

I did a 4 hour mud run yesterday on a used Fitbit Surge.

I installed the Fitbit app on my iPhone today, created an account, and linked the Fitbit to my phone.

It shows my activity yesterday, but when I login to the website it shows the full distance (17k) but it shows as 3 segments in my activity, none of them add up to what I did and there is no option to export it, only delete it.

Any clues how I can export this to TCX so I can import it to Strava?

 

Thanks

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Accepted Solutions

‎07-31-2018 08:10 - edited ‎07-31-2018 08:12

‎07-31-2018 08:10 - edited ‎07-31-2018 08:12

Nice to see that you're digging into the Forums @alan0259, welcome! Smiley Happy

 

Thanks for the details on your post. Sorry to hear about the inconvenience with your activity, not sure what happened since this is not an expected behavior from the Surge. For future workouts make sure you're not pausing your Surge by mistake. About your request, this is not possible at this moment; you can post it as a feature suggestion.  This board is constantly being reviewed by our devs to make sure we are delivering on what our customers need.

 

Please let me know if you have questions about it. BTW I've moved your post to the Dashboard board to keep the Forums organized. 

 

See you around. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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‎07-31-2018 08:10 - edited ‎07-31-2018 08:12

‎07-31-2018 08:10 - edited ‎07-31-2018 08:12

Nice to see that you're digging into the Forums @alan0259, welcome! Smiley Happy

 

Thanks for the details on your post. Sorry to hear about the inconvenience with your activity, not sure what happened since this is not an expected behavior from the Surge. For future workouts make sure you're not pausing your Surge by mistake. About your request, this is not possible at this moment; you can post it as a feature suggestion.  This board is constantly being reviewed by our devs to make sure we are delivering on what our customers need.

 

Please let me know if you have questions about it. BTW I've moved your post to the Dashboard board to keep the Forums organized. 

 

See you around. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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