help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not recording active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2017 15:25

‎02-25-2017 15:25

Hi my surge watch is no longuere recording my active minures when I do spinning or other activities. 45 minutes of workout and only get 22 activity minutes.

 

Can somebody help me?

 

Thank you

 

Vincent

 

Best Answer
0 Votes
1 REPLY 1

‎03-02-2017 10:18

‎03-02-2017 10:18

It's great to have you here @vinlemay! I've moved your post to this board because it's more related to the topic. In this case, I would like you to restart your Surge to make sure everything will work properly. 

 

Additionally, you may want to double check how Fitbit will calculate active minutes. 

 

Hope this helps. Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes