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Not surge not synchronizimg with app

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‎06-01-2016 14:23

‎06-01-2016 14:23

I'm trying to get my surge to sync with my app and it's not synchronizing what can I do for this to happen
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‎06-02-2016 07:15

‎06-02-2016 07:15

Hello @Chefsj, welcome aboard to our community. In this case since your Surge is giving issues to sync I recommend the following steps:

 

  1. Close the Fitbit app and open it again. A sync should occur whenever the app is opened.
  2. Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  3. Reboot your mobile device and then open the Fitbit app again.
  4. Restart your tracker. For more information, see the following post for the steps to restart your Surge
  5. Uninstall and reinstall the Fitbit app.
  6. Consider using the All-Day Sync setting. This prompts your tracker to periodically sync with the Fitbit app but may cause increased battery drain on your mobile device or tracker.

Hope this helps and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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