Not syncing, likely bluetooth problem

[LMcG]

I have a fitbit surge.

It was working perfectly up until 3 days ago.

It no longer syncs with my iphone 6 or with my laptop with the dongle in place.

I have tried turning the fitbit on and off.

I have tried turning the iphone on and off.

I have tried turning the iphone bluetooth on and off.

I have tried turning the laptop bluetooth on and off.

I have deleted the fitbit app from my phone, downloaded it again.

I have removed the device from the phone app and bluetooth preferences, but am unable to reaccess it.

When searching for it, it is undetected. It is fully charged.

Please help!

[major310]

Have you tried resetting the actual device. Is there a reset hole on that kind of fitbit?

[Draken413o]

Unfortunately i have the same problem and have not had a resolution at all from fitbit.. Its been almost 2 weeks and getting replies from their support team takes too long..

[snoeber]

same problem here. cannot sync since about 5 days. reinstalled fitbit windows 10 app. now get the error no internet connection. windows 10 phone connected to surge but also there no sync. and last but not least, wrong timezone 😞

[MarreFitbit]

Hey guys @snoeber @LMcG @Draken413o @major310, welcome to the Community ! I'm so sorry to hear about the inconveniences you've been having when syncing. 

If y'll have tried all the troubleshooting steps listed in order to solve the issue with no luck, I'd suggest getting in touch with Customer Support directly. They'll be more than glad to take a look into your accounts and see where the issue is coming from, just don't forget to mention all the steps you've done so far to avoid getting the same ones.

You can reach us at 1 (877)-623-4997. Our available hours are 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. We're also available on weekends from 6:00AM to 5:30PM PST. 

Have a nice Friday guys! 

[Draken413o]

hi Marre

I'm still waiting for a email reply from fitbit.. this issue is ridiculous and I've pretty much just using the fitbit surge as a paper weight.. 

[MarreFitbit]

Thanks for getting back @Draken413o ! Have you called them already? 

[UnhappyCustome]

Whats the number for Australian customers.
I think the product is not worth the hype
Had i known of these issues i would have invessted my $400 on a better product.
I certainly do not recommend it to anyone and dont hesitate in expressing my feelings about the product when asked. Tommorrow i will look for another sport watch.
In mean time sell this for whatever i canget for it on ebay - which will be next to nothing as most people are aware now of how unstable the software of this product is.
You should not have follow a series of steps every few days to get the product to work.
I have other Bluetooth products and dont have any issues with them.
WASTE OF MONEY & WASTE OF TIME TRYING TO FIX IT.
It should never have been released.