Surge not syncing with any device

[Rosinante]

I have my Surge paired with a Windows phone running Windows 10.

A couple of weeks ago, I had huge problems trying to get it sync - the only way was to turn the bluetooth on the phone off then on again. Then suddenly all was fine - until today.

The Surge and phone last synced at 07:04 GMT. I get a "Windows is not responding as expected. Please try rebooting your device".

I've restarted the phone several times. No sync.

I've tried taking out/putting back the battery, a fix I found online. No sync.

It doesn't sink with my laptop, also running Windows 10. TBH, it rarely does, the laptop seems to sync with the phone rather than the Surge. No sync.

I recently bought a cheaper Android phone, because of the fitbit syncing problems with a Windows phone. I've set that up. No sync.

If I turn off/on the Surge (I don't even know if I can), will I lose today's data?

And is this a problem others are having?

Thanks.

[JRC6305]

There was an update to the app on Windows 10 that I got last night, check for that.

But I'm in the same boat with my phone and surge (android) - it never syncs anymore - maybe once a day.  I have uninstalled and reinstalled the app, i have turned the bluetooth on and off, I have shutdown my Surge and rebooted it and I have shutdown my phone and rebooted it.  I have done these things all seperately and in various combinations as well as all at the same time.  Still no syncing - I'm seriously beginning to wonder why I spent $250 on this thing.  

And this has been going on for days now.  

[Morgan32]

I'm am in the same boat you are in JRC6305. I have an galaxy s5 and up until 3 days ago my surge was doing great with it. But now I can't get it to sync anything. But i can still control my music through my surge. And i have tried all the shut downs and reboots and nothing. I'm getting kind of P.O. with it.

[JRC6305]

Right Morgan32?  and worse - where did the "chat" help go. . .that was great.  But I'm about 2 minutes away from calling them, if I wasn't trying to figure out another mess with regards to my daughter's ski lessons.  I don't want to be on the phone with them when the mountain calls me back. . . decisions decisions. which fire to put out first!!!  LOL

[nmgma00]

My last sync was Tuesday as well and I also have a Samsung S5. I'm super irritated!

[JRC6305]

Guys - call them. 

I just got off the phone with them, told them everything I've done and been through and they are escalalating the issue up the food chain to solve the problem, but in the meantime they are sending me a new Surge to replace mine as it may be an issue with the actual surge's bluetooth.  CALL THEM - great customer service!

[talon_fl]

I'm thinking with this many people having issues it's has something to do with their device.  I have had mine for about 2-1/2 months and it's been great.  I recently noticed that the battery was draining more then what they advertise, (5 days if not using GPS).  I'd have a full charge on it in the monrning, and by noon it would be low.  tried cleaning the contacts, rebooting, turning off some of the auto sync functions and bluetooth music connect, didn't seem to help.  Contacted FitBit, and they were very curtiouse and are sending me a new one in the mail.  Already received the email tracking, so thank you fitbit.  However my current unit that seems to be draining the battery at an astounding rate, has failed to sync now.  This must be a flaw/issue with their units, which they need to correct quickly otherwise they will be sending out new units every other mont.

[xprof]

The last couple weeks my Surge took several attempts to sync with computer (Windows 10).  Today its not syncing at all.  Had Surge since July and it has been fast to sync.  I don't know if they'll send me a new one since purchased 8 months back??? I've learned to live with Surge's weaknesses but if can't sync that's a deal breaker.

[JRC6305]

They will call them or do the chat. 1 year warranty. They will go through
all the fixes. Found out that having call notifications on makes all the
difference

[VivisFitbit]

Hey hey guys! Thanks so much for working on this.  Google recently changed the permissions for Bluetooth syncing, requiring the use of location services. This usually happens if you upgraded to OS 6.0 (Marshmallow). To resolve this, you must have your location services turned on to sync your Surge. Rest assured that our team is working hard to resolve this. Please keep an eye on this thread for any news I might have for you. 

Catch you latter!