ANSWERED
Best AnswerAccepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
How you doing my friend @Hoops69? Welcome to our big family! 
One of the first things that you have to check is that your tracker syncs with your Fitbit Account. If you're using mobile devices tap on the "Track exercise" tile to see if the "Activity" was recorded. If you're using the Fitbit Surge using Multi-Sport, which is the option to pick the activity from the Surge shortcuts; the information will be there! How did you track your run? Is your tracker currently syncing?
Also take a look of the information that Strava syncs to Fitbit.
I'll be around! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
How you doing my friend @Hoops69? Welcome to our big family!
One of the first things that you have to check is that your tracker syncs with your Fitbit Account. If you're using mobile devices tap on the "Track exercise" tile to see if the "Activity" was recorded. If you're using the Fitbit Surge using Multi-Sport, which is the option to pick the activity from the Surge shortcuts; the information will be there! How did you track your run? Is your tracker currently syncing?
Also take a look of the information that Strava syncs to Fitbit.
I'll be around!
Best Answer