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Notification delay on surge

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‎01-08-2016 05:57

‎01-08-2016 05:57

Hi
Had the surge for a month now, love it, except for one thing.
I am noticing a significant delay for text message and call notificatons, most times the phone has stopped ringing and them the surge with notify me. I have followed all the troubleshooting tips like re syncing, resetting phone and device etc. Is anyone else having these issues or know how to rectify. Cheers
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‎01-08-2016 16:29

‎01-08-2016 16:29

Welcome to the Fitbit Community @Leighroy11. I'm glad to hear that your love your Fitbit Surge. Some Android users have reported delayed notifications, and our engineers are hard at work on a fix for this issue. I would still recommend removing your Surge from your account and setting it up as a replacement device and then set up call notifications once again. Though this workaround may not be successful for everyone.

 

Hope to see you around more often. Smiley Very Happy

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