Notifications not working on Surge/Galaxy S9

[JIM906]

My surge (3-4 yo) has stopped providing notifications of text or phone calls since I started using my galaxy S9. is this a software compatibility issue since FITBIT has stopped manufacturing the surge? Is there a fix?

Moderator edit: Updated subject for clarity.

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @JIM906, let me give you a warm welcome to our Community. 

Thanks for the details that you've share with us. You're right, it should be working fine, since this phone is in the tested devices list. Have you troubleshoot it? Why don't you check the information below to determine if it is the Fitbit Surge the one that is not connecting. As you might know we stop to sell it on the Fitbit Store but we still support this tracker. So, we need to follow some steps to check his functionality.

Requirements:

• The phone must be bonded with their tracker
• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on.
• If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.

If you aren't receiving notifications, try these steps:

1. Turn off Bluetooth. 
2. Force quit the Fitbit app.
3. Turn on Bluetooth.
4. Open the Fitbit app, which will initiate a sync with your tracker. After syncing, you should receive notifications.

If these steps didn’t work, try restarting your tracker and then turning notifications off and back on:

1. Restart your tracker. 
2. Turn off notifications: In the Fitbit app under Account (upper right corner), tap Notifications. Tap the three dots in the top right and choose Disable Notifications.
3. Reboot your mobile device.
4. In the Fitbit app under Account (upper right corner), tap Notifications > turn on the notifications you want to receive.

If you're still not receiving notifications, set up notifications again:

1. Disconnect ("unpair") your tracker in your mobile device's Bluetooth settings. The instructions differ by device, but in most cases: Tap Settings > Bluetooth and find your tracker in the list of paired devices.
2. Open the Fitbit app under Account (upper right corner), Tap Forget or Forget Device to unpair your tracker.
3. Reboot your mobile device.
4. In the Fitbit app under Account (upper right corner), tap Notifications > turn on the notifications you want to receive.

In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing with your phone, for more info check those suggestions from @ErickFitbit. 

Give it a try a keep me posted.

[JIM906]

Thank you for the advice.  I played around with the phone and the fitbit app and ended up finding the location to turn on the notifications for the phone and messaging.  All works fine now.

[YojanaFitbit]

Hi @JIM906, thanks for the update. Good to hear that you are back on track now! Please feel free to come back at any time, we try to take care of all the members of our family. 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other users! 

Keep stepping around in the Forums!